Dispute and refund policy

Last updated: October 2026 · Beta. Questions: contact us

Step 1: talk to each other

Most issues are misunderstandings. Use the session notes and comments to explain what went wrong and what would fix it.

Step 2: ask VibeSpotter to review

If you can't resolve it, use our contact form (topic: Dispute or legal) within 7 days of the session being marked complete, with the session link and what outcome you want.

We review the session record (brief, transcripts, diffs, comments, sign-off and any recording both parties were told about), hear from both sides, and normally decide within 10 working days. Outcomes can include a full or partial refund, a free follow-up session, or no refund where the service was delivered as agreed.

Step 3: independent mediation

If you disagree with our decision you can ask for independent mediation through a recognised UK mediation provider, and consumers keep the right to go to court. Nothing here limits your statutory rights.

Automatic refunds

• The spotter declines or cancels after you paid: full refund.
• The spotter doesn't respond within 5 working days of accepting: full refund on request.